Delivery and Shipping

We pride ourselves in handling your orders quickly and efficiently, with most orders dispatching within 24 hours of being placed; however, some orders may take up to 48 hours to process. Should any unforeseen delays occur, you will be notified within 48 hours of placing your order. 


Orders are NOT processed on Saturdays, Sundays and UK Bank Holidays 

Please note delivery information, restrictions and/or limitations in the following countries:


Australia - DHL delivery windows are currently longer than expected due to continued impact from Covid-19 (approximately 5-10 days)

Canada - DHL shipments will incur Duties and Taxes payable by the customer at point of entry. 

Russia - DHL service is currently unavailable.

United States of America - DHL do not deliver to PO Box addresses.

Delivery Method, Time and Cost

United Kingdom

Standard Delivery 

£2.95 or FREE on all orders over £100Allow up to 48 hours for orders to be processedUp to 3-5 working days for delivery via Royal Mail

Special Next (Working) Day Delivery  

On orders placed by 2pm weekdays* 

Orders delivered next working day by 12pm via DPD** 

£10.00

Sameday Delivery (Selected London/Essex Postcodes)

On orders placed before 12pm Tuesday-Saturday^

Delivery before 7pm Sameday by Courier

£15.00

Standard Delivery 

£2.95 or FREE on all orders over £100

Allow up to 48 hours for orders to be processed 

Up to 3-5 working days for delivery via Royal Mail

Special Next (Working) Day Delivery

On orders placed by 3:30pm weekdays* 

Orders delivered next working day by 12pm via DPD** 

£10.00

Sameday Delivery (Selected London/Essex Postcodes)

On orders placed before 12pm Tuesday-Saturday^

Delivery before 7pm Sameday by Courier

£15.00


* Orders placed after 3:30pm Thursday will be processed on Friday and delivered on Saturday. Orders placed after 3:30pm Friday will be processed on Monday for delivery on Tuesday. 

** Orders placed on Friday before 3pm will be processed the same day and be expected to be delivered on Saturday. Orders placed before/on Bank Holidays may be delayed.

^ Please note orders placed after 12pm Tues-Sat will be delivered the next eligible day. Postcodes starting CM1-CM77, E1-E20, EN1-EN9, IG1-IG11, N1-N22, and RM1-RM14 are eligible.


UK orders are sent using order tracking and require a signature at point of delivery. Please consider this when selecting a delivery address/location. 

DHL Express 

Europe and Rest of the World


We have recently launched an expedited service via DHL Express across Europe and the Rest of the World. This new option is now available via Shipping method in Checkout. Prices from £20.00 varying dependent on weight.

DHL EXPRESS - Europe and Rest of the World

We have recently launched an expedited service via DHL Express across Europe and the Rest of the World. This new option is now available via Shipping method in Checkout. 

DHL Express - Europe (Next Day)

Delivered the next working day (order placed before 2pm Monday to Friday).

DHL Express - RoW (1-2 Days)

Delivered within 1-2 working days (order placed before 2pm Monday to Friday).

DHL Express - Europe (Next Day)

Delivered the next working day (order placed before 3:30pm Monday to Friday).

DHL Express - Rest of the World (1-3 Days)

Delivered within 1-3 working days (order placed before 3:30pm Monday to Friday).

How To Track Your Order 

You can track your order using the tracking number and the link on your dispatch confirmation email. Alternatively, you can sign in to your Never Fully Dressed account to check your order status. 


When will my order be sent? 

We aim to dispatch orders placed before 2pm on the same day. Although we use all reasonable means to ensure that your order is delivered within a specified time frame, we cannot accept responsibility for late deliveries due to circumstances outside of our control. We will inform you of any unexpected delay. During sales or busy periods standard delivery may take an additional 3-5 working days. 


What if I am not home when they deliver? 

We recommend you use a delivery address where there will be someone to receive and sign for the delivery. For many of our customers this may be a work address. However, if you are out, the usual procedure is for the delivery service to leave a “We Stopped By” card (or similar). You can then collect from a depot or re-arrange delivery for a time that suits you. 


Never Fully Dressed do not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location you deem as a “safe place” such as in the shed, garage or with a neighbour, we cannot accept responsibility if you fail to receive your parcel. 


Undeliverable Items

If items are undeliverable to you by the courier/postal services these orders will be held for a defined period of time (varies per company) for you to collect. If uncollected items exceed this limit, they will be returned to us as the sender. All items will be automatically refunded and returned to stock. You will be notified via email of the refund once processed.