Delivery & Shipping

Orders are usually dispatched within 24 hours.
Should any delays occur, you will be notified within 48 hours of placing your order. 

Orders are NOT processed on Saturdays, Sundays and UK Bank Holidays.


UK & NI Delivery

Standard delivery, Mon-Fri: 4-5 working days

 UK: from £2.95

NI: from £5.00
Spend over £150 for free delivery.

Next working day delivery

Order before 3:30pm, Mon - Thu

UK: from £8.00

NI: from £10.00

Spend over £300 for Free next day delivery.

UK Saturday delivery 

Order before 2:00pm Friday: from £13.00

International Customers: Tax & Duty

EU: Shipping & duties included.

Singapore, Saudi Arabia & UAE: Shipping & duties included.

Singapore, Saudi & UAE: Include taxes.

Please note delivery information, restrictions and/or limitations in the following countries:

Australia: DHL delivery windows are currently longer than expected due to continued impact from Covid-19 (approximately 5-10 days).

Canada: Duties are shown and paid at checkout.

United States of America: DHL do not deliver to PO Box addresses.


Pre-Christmas delivery deadlines

To ensure your purchase reaches its destination before Christmas day, please place your order before the following dates.

UK

Special Next (Working) Day Delivery  

On orders placed by 2pm weekdays* 

Orders delivered next working day by 12pm via DPD** 

£10.00

DHL Express 

Europe and Rest of the World


We have recently launched an expedited service via DHL Express across Europe and the Rest of the World. This new option is now available via Shipping method in Checkout. Prices from £20.00 varying dependent on weight.

DHL Express - Europe (Next Day)

Delivered the next working day (order placed before 2pm Monday to Friday).

DHL Express - RoW (1-2 Days)

Delivered within 1-2 working days (order placed before 2pm Monday to Friday).

UK Next Day delivery: Thursday 23rd December before 15:30

UK Standard delivery: Friday 17th December before 15:30


International

Europe: before 15th December.

Rest of the World: between 15th – 20th December, dependent upon country.

To see the pre-Christmas delivery cut-off time for your country, please check the last delivery day information in our International checkout, under your chosen shipment method.





Delivery Service Information

How to track your order

You can track your order using the tracking number and the link on your dispatch confirmation email. Alternatively, you can sign in to your Never Fully Dressed account to check your order status. 

When will my order be sent? 

We aim to dispatch orders placed before 2pm on the same day. Although we use all reasonable means to ensure that your order is delivered within a specified time frame, we cannot accept responsibility for late deliveries due to circumstances outside of our control. We will inform you of any unexpected delay. During sales or busy periods standard delivery may take an additional 3-5 working days. 

What if I am not home when they deliver?

We recommend you use a delivery address where there will be someone to receive and sign for the delivery. For many of our customers this may be a work address. However, if you are out, the usual procedure is for the delivery service to leave a “We Stopped By” card (or similar). You can then collect from a depot or re-arrange delivery for a time that suits you. 

Never Fully Dressed do not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location you deem as a “safe place” such as in the shed, garage or with a neighbour, we cannot accept responsibility if you fail to receive your parcel. 

Undeliverable Items

If items are undeliverable to you by the courier/postal services these orders will be held for a defined period of time (varies per company) for you to collect. If uncollected items exceed this limit, they will be returned to us as the sender. All items will be automatically refunded and returned to stock. You will be notified via email of the refund once processed.