FREE RETURNS - UK ONLY
We guarantee to refund any full price item if you are not completely happy. Goods must be returned to us within 14 days of purchase, in condition as sold. Exchanges are not possible.
Refunds will be credited to your original method of payment once goods are received and checked. Please note that all our products are tagged on the outside of the garment with a label stating "REMOVE ME AND I WILL BE YOURS FOREVER". If your return is received without this label intact then we will send the product back to you, as this would illustrate that the product has been worn. We tolerate no signs of wear, or smells, as this makes the garment unsellable. Please note every aspect of the garment must look and smell as it did when sent.
In the interests of hygiene we do not accept returns on pierced jewellery, underwear or swimwear if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose.
All SALE items can be returned for a Credit Note only valid for 3 Months. No refunds or exchanges will be issued.
Please note that products bought at any of our "Pop up events" are not returnable.
If you chose to return goods, then please use our Royal Mail Free Returns service. Once received we will aim to process your return within 28 days. You have 30 days, from day of purchase, to return to us for a credit note. After three months, we retain the right to refuse the return of faulty goods.
To take advantage of our FREE RETURNS service in the UK only, please see our link to Royal Mail:
Please ensure you enter the Channel reference # on your Invoice where it requests order number. Please ensure a copy of your invoice is returned inside your Returning parcel. Print off your Returns label, affix to your parcel and take it to the Post Office to be scanned. Please keep your receipt, which contains your tracking reference, as this acts as your proof of postage. We are not held liable for any items lost, delayed or damaged in the post.
At this current time we are unable to offer Free returns Internationally. Please return to the following address, we suggest you use a recorded delivery service, for your own insurance:
Never Fully Dressed, Grangewood House Unit E, Oakwood Hill Industrial Estate, Loughton, Essex, IG10 3TZ
Your UK statutory rights are not affected by our returns policy.