Returns

Thank you for shopping with us at Never Fully Dressed. We endeavour to do all that we can to hope you love your purchase(s). However, if you are not fully satisfied with the item(s) you have received, you may return the item(s) to us within 14 days of receipt, provided they are in original condition with tags intact. Once items are returned you will be entitled to receive a refund.

We are not able to refund items that appear to have been worn, washed, are not in original condition, or have their “REMOVE ME AND I WILL BE YOURS FOREVER” security tags removed. Every aspect of the garment must be free from signs of wear and odour.

 

Changed your mind? Your right to cancel.

We understand that you may change your mind about something you have bought online.

You have the right to cancel within 14 days of placing your order if you simply change your mind. We can offer a refund (excluding cost of delivery) and request that you return the item(s) unused and with the security tags intact to us at your own cost. Please ensure all return packages are sent with a trackable, insured service that provide you with a proof of postage, as we cannot take responsibility for items damaged or lost in transit. Please allow up to 28 days from the time we receive your return for it to be processed.

Please also see the Exclusions, Refunds, and How to Return sections below.

 

Exchanges

Unfortunately, we do not accept exchanges.

 

Purchases made in-store

Items can be returned (within 14 days of purchase) for exchange or credit note valid for three (3) months.

We do not refund items purchased in-store unless the item is faulty. Faulty items can be fully refunded.

Our store can be contacted Tuesday through Saturday 10am to 5pm on 07504 847238.

 

Faulty Items

Customers are entitled to a full refund up to 30 days after receiving the goods if they turn out to be faulty.  Any faulty items caused by the customer, whether it being pulls from wear, incorrect washing and damage from ironing are not returnable and we will not be held responsible.  Only Manufacturing faults are returnable.

Delivery costs will also be refunded where you have paid for the service or selected an “Express”-type service as per your requirements in which case the standard cost of delivery will apply.

Please contact us via email returns@neverfullydressed.com or call us on 0203 861 5959. Please provide your Order Number (begins #) as well as much information as you can regarding the fault, including images where possible to enable us to advise you quickly and correctly the best method for resolution.

We will contact you in writing to confirm the next actionable steps.

 

Returning a Gift

Please contact us via returns@neverfullydressed.com, making sure you provide us with the Order Number beginning # so that we can confirm the purchase details.

The amount paid for the item will be sent as a physical gift card to the delivery address as indicated on the original order.

If you would prefer that the sender’s account is credited for the gift please indicate this in your e-mail and along with your returned item(s).

Please also see the Exclusions and How to Return sections below.

  

Christmas Returns Policy

We have extended our Returns Policy for the Christmas period.

Items purchased from 1st December 2018 - 22nd December 2018 inclusive can be returned (with proof of purchase) for a Credit Note only until 11th January 2019.

Our refund policy is unaffected by this extension. Items can be returned for a full refund within 14 days of receipt.

 

Refunds

We are not obliged to give you a refund until we receive the products back from you or we receive evidence from you that you have sent them back to us. We strongly recommend you send the products using a secure or trackable method - e.g. Recorded/Special Delivery - and that you retain your proof of postage.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within approximately two days of being processed. Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement.

Please note that we are unable to issue refunds to expired bank cards - in this instance, we will issue the amount paid to you as online credit or gift card.

Faulty items will be refunded in full, including delivery charges where you have paid for the service or selected an “Express”-type service as per your requirements in which case the standard cost of delivery will apply as well as the cost incurred by you in returning them to us.

 

Exclusions

  • Gift cards.
  • Unfortunately, we cannot accept returns of pierced jewellery for hygiene reasons.
  • Returns of underwear and swimwear are only valid if the hygiene slip is intact.
  • Items that have had their security tags removed.
  • Products purchased at any of our “pop-up” events.

 

Sale items

Sale items cannot be refunded but can be returned (within 14 days) for a credit note valid only for three (3) months.

 

Undelivered Items

If items are undeliverable to you by the courier/postal services these orders will be held for a defined period of time (varies per company) for you to collect. If uncollected items exceed this limit, they will be returned to us as the sender. All items will be automatically refunded and returned to stock. You will be notified via email of the refund once processed.

 

How to Return:

If you choose to return your item(s) we aim to process your return within 28 days of receipt.

UK ONLY – FREE RETURNS

Take advantage of our FREE RETURNS service

https://www.royalmail.com/track-my-return/create/2254

Please ensure you

  • enter the Channel Ref as provided on the packing list where it requests your Order Number
  • provide a copy of your packing list inside your parcel
  • print off your Returns label, affix to your parcel and take it to your local Post Office to be scanned
  • retain your receipt as Proof of Postage

International Returns

Unfortunately, at this time we are unable to offer free returns internationally. Please return your item(s) using a recorded delivery service for your own insurance to the following address:

Never Fully Dressed
Returns Department
Grangewood House
Unit E, Oakwood Hill Industrial Estate
Loughton, Essex
United Kingdom
IG10 3TZ