Returns
If you are not fully satisfied with the item(s) you have received, you may return the item(s) to us within 28 days of receipt, provided they are in original condition with tags intact.
Once your items are returned, you will be entitled to receive a refund. For item(s) returned after this time, we reserve the right to return the item(s) to you.
We are not able to refund items that appear to have been worn, washed, are not in original condition, or have their security tag removed. Every aspect of the garment must be free from signs of wear and odour.
How to return
We aim to process your return within 14 days of receipt.
UK returns
Click here >> to use our fully tracked UK returns service.
How to return your UK order:
1. Visit our Rebound Returns service.
2. Enter your order number & postcode.
3. Confirm details.
4. Select your preferred delivery carrier & service.
5. Complete payment for your chosen service - costs vary.
6. Check your inbox and follow the instructions emailed to you.
NB: Please ensure your invoice/Returns form is included in the parcel.
International returns
Click here >> to use our fully tracked international returns service.
How to return your international order:
1. Visit our Global-e international returns service page.
2. Enter your order number (beginning "GE") and the email address you used with your order.
3. Choose from the Free DHL service or the Self-postage options.
4. Confirm your details and follow the instructions.
5. Check your inbox and follow the instructions emailed to you.
Track your return
Both our UK and international returns services include full parcel tracking.
UK returns tracking
Click here >> to track your UK return.
International returns tracking
Click here >> to track your international return.
Changed your mind? Your right to cancel
We understand that you may change your mind about something you have bought on our online store.
Unfortunately, due to our processes we are unable to intercept and cancel orders that have just been placed. We recommend that if you have placed an order you no longer require, simply reject the delivery and the items will be returned to us and your order will be refunded in full (unless you chose Special Delivery at which point Standard Delivery cost will apply).
You have the right to cancel within 14 days of placing your order if you simply change your mind. We can offer a refund and request that you return the item(s) unused and with the security tags intact. Please ensure all returned packages are sent with a trackable, insured service that provide you with a proof of postage, as we cannot take responsibility for items damaged or lost in transit. We aim to process your refund within 14 days of your item(s) being received by us.
Where items are returned to us outside of this time period we reserve the right to issue a credit note or to return the item(s) to you.
Please also see the Exclusions, Refunds, and How to Return sections below.
Exchanges
Unfortunately, we do not accept exchanges.
Exclusions
Unfortunately, we cannot accept returns for the following items:
Gift cards.
Pierced jewellery or face masks, for hygiene reasons.
Returns of underwear and swimwear are only valid if the hygiene slip is intact.
Items that have had their security tags removed.
Products purchased at any of our “pop-up” events.
Items purchased through a third-party reseller, for example, ASOS.
Undeliverable items
If items are undeliverable to you by the courier/postal service, these orders will be held for a defined period of time (varies per company) for you to collect. If uncollected items exceed this limit, they will be returned to us as the sender. All items will be automatically refunded and returned to stock. You will be notified via email of the refund once processed.
Refunds
We are not obliged to provide you a refund until we receive the product(s) back from you or we receive evidence (such as proof of postage) from you that you have sent the item(s) back to us. We strongly recommend that you send the products using a secure or trackable method - e.g. Recorded/Special Delivery - and that you retain your proof of postage.
If the item is rejected your item(s) will be returned to you along with a letter outlining the reason(s).
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within approximately two days of being processed. Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement.
Faulty items will be refunded in full, including delivery charges where you have paid for the service or where an “Express”-type service has been selected as per your requirements, in which case the standard cost of delivery will apply.
Please also see the Exclusions and How to Return sections below.
Returning a gift
Please contact us via love@neverfullydressed.com, making sure you provide us with the Order Number beginning # so that we can confirm the purchase details.
The amount paid for the item will be sent as a physical gift card to the delivery address as indicated on the original order.
If you would prefer that the sender’s account is credited for the gift please indicate this in your e-mail and along with your returned item(s).
Please also see the Exclusions and How to Return sections below.
Faulty items
Customers are entitled to a full refund up to 30 days after receiving the goods if they turn out to be faulty. Any item(s) where a fault has been caused due to customers negligence, such as, but not limited to, pulls from wear or not following the care instructions, we will not be held responsible. Only manufacturing faults will be considered.
Delivery costs will also be refunded where you have paid for the service or where an “Express”-type service has been selected as per your requirements in which case the standard cost of delivery will apply.
Please contact us via email love@neverfullydressed.com or, if urgent, call us on 0203 861 5959. Please provide your Order Number (begins #) as well as much information as you can regarding the fault, including images where possible to enable us to advise you quickly and correctly the best method for resolution.
We will contact you in writing to confirm the next actionable steps within 2 working days.
Purchases made in store
Items can be returned (within 14 days of purchase) for exchange or credit note valid for three (3) months.
We do not refund items purchased in-store unless the item is faulty. Faulty items can be fully refunded within 30 days.
Our store can be contacted Monday through Saturday 10am to 5pm on 07504 847238.