Ordering and Payment

PLACING AN ORDER

Our website allows you to click on any item, amend quantities, add to cart then when ready, review and purchase items in the cart. If you choose to sign up for an account with us, it also allows you to track the status of orders, view your order history, and save address information. We ask that you review your order carefully prior to submission, as the order cannot be amended once submitted.

 

ORDER CONFIRMATION

Once you have finished placing your order, you will be immediately provided with an order number. We will also send you an email confirmation with this and full details of your order.

 

ORDER STATUS

If you placed your order through a password-protected online account, you will be able to check the status of your order at any time by logging in to your account. Alternatively, you can click on the link provided in the confirmation email.

  

GIFT CARDS

A Never Fully Dressed Gift Card is the perfect something special for someone very special! To purchase, simply select the denomination you would like, £10, £20 or £50, and we’ll send it right to them via post and/or email.

Sending Gift Cards and e-gift cards

Gift Cards will be mailed to the recipient via UK Signed and Tracked service. Please allow 3-5 business days for delivery. You can select Special Delivery for an additional fee. International delivery is also available for physical Gift Cards.

Please contact Customer Services if your physical Gift Card is not delivered within the normal delivery timeframe.

E-Gift cards are sent to the recipient via email within minutes of being ordered. You will receive an email confirmation that the e-gift card was sent to your recipient. If your E-Gift Card is not delivered to the recipients email address, please check that it has not been sent to your junk or promotions folder before contacting Customer Services.

Redeeming Gift Cards & E-gift Cards

To redeem the monetary value of the gift card you must enter the unique code at checkout then clicking Apply. The gift card holds a balance which can be spent over multiple transactions.

If the balance available on the gift card is greater than or equal to the order total simply select Place my order.

If the balance available on the gift card is less than the order total, you will be prompted to choose and additional payment method to cover the difference before placing the order.

The balance remaining on the gift card is displayed on the order confirmation page, below the masked gift card code in the Payment Information section.

The gift card cannot be used toward Shipping Costs.

 

METHODS OF PAYMENT

We accept the following methods of payment: Visa, MasterCard, American Express, PayPal, Amazon Pay and Never Fully Dressed Gift Cards. Items are charged at point of order.

For verification purposes, every purchase made with a gift card also requires you to enter a credit card number. Your credit card will only be charged if the order total exceeds the amount on your gift card. In this scenario, you will be charged the outstanding order balance. The information on your credit card will not be used for any other purpose.